Frequently Asked Questions
Why use eco-products?
Commercial cleaning products can be harmful, causing allergic reactions and irritations. We understand how important it is to have a naturally clean and healthy home where you can breathe easily and deeply. By using environmentally friendly products to clean not only reduces exposure to toxic chemicals, but also helps reduce our carbon footprint.
Do I need to provide any supplies?
We provide all equipment and supplies. We carefully came up with a list of hand picked and tested eco-friendly products that are EPA or Green Seal certified. Our vacuums are also equipped with HEPA filters to remove 99% of air pollutants and changed on a routine basis.
Do I need to do anything before your visit?
Provide us access options, such as a key in a coded box, front-desk (remember to place an authorization slip), or somewhere else out of sight. *To achieve the best results, It is always helpful to put things away prior to a cleaning . This will significantly help the cleaning crew to focus on areas that need more attention during our visit.
How do I pay for service?
The day of service you will receive an invoice in you can make a payment via Credit Card.
Will the same team clean for me every time?
We generally assign the same two or three person team to clean if you schedule weekly or bi-weekly cleaning service.
Why does the first time cleaning cost more?
It usually takes us longer to provide a first time cleaning service because there are areas that may require special attention, spending more time. We send out an expressly-trained cleaning team (headed by our Initial Cleaning Supervisor) to ensure that we scour the nooks and crannies in order to get your space the cleanest it can be to efficiently maintain our standard of cleanliness.
Do you wash laundry or dishes?
We do provide lite tiding of kitchen sink dishes. To achieve the best results, we always suggest putting things away so the team can focus on scrubbing and cleaning.
What time will you arrive?
We clean from 8:30 am until 4:30 pm. While we cannot provide the exact time of arrival, we can give you an estimated window arrival time, generally 1 -2 hours.
What should I do with my pet while you are cleaning?
Nothing. Our cleaning teams work safely around house pets, and all our cleaning solutions are non-toxic and harmless. However, if you would like to give us specific instructions regarding your pet, please contact us.
MORE QUESTIONS?
Have more questions or not seeing something listed on the site? We'll be happy to talk to you. Our email is Info@GoodEarthCleaning.org or phone 571-335-4500.